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Configuring Service Reliability Management › Service Reliability Management › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Assign an administrator to Service Reliability Management

Add people from your ServiceNow instance to administer Service Reliability Management (SRM) and your service operations.

Before you begin

Role required: admin

About this task

The SRM admin can add and create teams. They can also manage data across all SRM teams.

Procedure

  1. Navigate to All > Service Operations Workspace Admin Center > Overview.

  2. In the Service Reliability Management tile, select Configure.

  3. Navigate to Assign admins > Service reliability management admins.

  4. Enter user names in the field.

  5. Select Save.

Parent Topic:Configuring Service Reliability Management

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Next topic:Activate teams and services in SRM