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Working with incidents in SRM › Working with SRM reliability tasks › Using Service Reliability Management › Service Reliability Management › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add a service to an SRM incident

Add a service to an incident to increase the amount of data for the incident.

Before you begin

Role required: srm_manager, srm_responder, or srm_admin

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

    You're taken to your SRM Home page.

    Note: If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.

  2. From the primary navigation, select Reliability tasks (

Image omitted: icon-sr-reliability-tasks.png
Reliability tasks icon\).
  1. You have two options.
OptionDescription
In the incident list viewDouble-click the Service field for the incident and replace the team member using search.Select OK.
In the incident formSelect a new Service value from the list menu.Select Save.
For value choices see [SRM incidents](sr-incidents-workspace.md).

The new service is displayed in the incident list view and incident form.

Parent Topic:Working with incidents in SRM