Add resolution code and notes to an SRM incident

Add a resolution code and notes to an incident when you have resolved the incident.

Before you begin

Role required: srm_manager, srm_responder, or srm_admin

Procedure

1. Navigate to Workspaces > Service Operations Workspace.

   You're taken to your SRM Home page.

   Note: If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.

2. From the primary navigation, select Reliability tasks (

1. Open the incident.

2. In the Incident Details panel, select a Resolution code from the list menu.

3. Enter text in the Resolution notes text box.

   The resolution notes are displayed in the Activity timeline panel.

4. Select Save.

Parent Topic:Working with incidents in SRM