Service Reliability Management reference

Reference topics provide additional information about administering Service Reliability Management.

• SRM roles and responsibilities
  Roles grant users access to different parts of the SRM console. Roles determine the actions that users can or can't perform in Service Reliability Management.
• Create team form
  Request to create a team to start monitoring your services.
• Create a shift form in Service Reliability Management
  Set up an on-call schedule for your team to ensure that the right person is always available to quickly respond to incidents and critical alerts.
• Add service form
  Create or add an existing service to your instance so that alerts and incidents on that service are available to your teams within SRM.
• Edit service details form
  Edit an existing service owned by your team.
• Set up escalation policies form in SRM
  Escalation policies define the order and conditions in which members or devices receive notifications.
• Domain separation and SRM
  Domain separation is supported for Service Reliability Management (SRM).
• Create change request forms
  Fill out the fields in the forms to create a change task to implement a controlled process for modifying approved and supported actions for SRM.
• SRM incident states
  Incidents can be in a few different states depending on how they are acted on.
• SRM alert states
  Alert can be in a few different states depending on how they are acted on.
• SRM change request states
  Incidents can be in a few different states depending on how they are acted on.
• CMDB service classes
  Service Reliability Management (SRM) typically supports several Configuration Management Database (CMDB) service classes.
• Troubleshoot SRM
  Find answers to issues that you may encounter when using Service Reliability Management (SRM).

Parent Topic:Service Reliability Management