Managing incidents and major incidents on mobile

Manage and resolve incidents on the go using ITOM Mobile Agent. Learn how to create, process, and collaborate on incidents on your mobile device. You can also track and collaborate on major incidents.

ITOM Mobile Agent auto-integrates with ITSM Mobile Agent, letting you manage alerts, incidents, and on-call schedules from the same mobile app. Refer to the following ITSM Mobile Agent documentation to learn about managing incidents on your mobile device.

Manage an incident

• Collaboration with incidents
• Collaboration with incident tasks
• Create an incident from app landing page
• Generating task summarization for incident records
• My team dashboard
• Performance metrics
• Process a breached incident
• Process an incident at risk
• Unassigned incidents

Manage a major incident

• Active major incidents
• Collaboration with major incidents
• Major incident dashboard
• Review and work on a major incident candidate

Parent Topic:Use ITOM Mobile

Previous topic:Work with alerts in ITOM mobile

Next topic:Working with On-Call Scheduling on mobile