Skip to content
Express List in SOW for ITOM › Using SOW for ITOM › Service Operations Workspace for ITOM › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-07-06 · Official documentation · View source

Launch a web application for an alert in Service Operations Workspace for ITOM

Launch a web application that was configured in an alert management rule to quickly access necessary tools, improving response times and efficiency.

Before you begin

Role required: evt_mgmt_operator or evt_mgmt_admin

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. From the navigation bar, select the Express list icon

Image omitted: express-list1.png
No alternative text supplied

.

  1. Select the alert number to open it.

    The alert opens in a separate tab, displaying the Overview subtab. In the right panel, the Utilities tab is selected by default.

  2. In the Utilities section, select the web application to launch the app.

    Note: For information on how to add a web application that can be launched, see Create an alert management rule.