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Express List in SOW for ITOM › Using SOW for ITOM › Service Operations Workspace for ITOM › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create an incident with Now Assist in Express List

Create an incident with a human-readable, AI-generated description using Now Assist.

Before you begin

Currently, this feature is available for CMDB, Log Analytics, tag-based, and component-based alerts.

Role required: evt_mgmt_operator, evt_mgmt_admin

Note: The evt_mgmt_user role is view-only and doesn’t have permission to perform this action.

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. From the navigation bar, select the Express list icon

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No alternative text supplied

.

  1. Create an incident from a selected alert.

    1. In the Express List pane, select the check box for the desired alert.

      Note: To display the individual alerts inside a group, select the chevron icon (

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Chevron icon.\) at the beginning of the alert group row.
2.  Select the **Alert actions** drop-down list.
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Alert actions drop down arrow
3.  Under **Response actions**, select **Create Incident with Now Assist**.

An incident with a human-readable, AI-generated description is created from the selected alert and a confirmation message is displayed.