Viewing an alert group analysis by Now Assist in Express List › Express List in SOW for ITOM › Using SOW for ITOM › Service Operations Workspace for ITOM › ITOM AIOps › IT Operations Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View an alert group analysis by Now Assist in Express List

View an alert group analysis created by Now Assist using generative AI. The analysis offers a simplified, human-readable description of the alert group and technical information to help you investigate it more efficiently.

Before you begin

Install the ITOM plugin in the Now Assist feature. For more information, see Install the Now Assist for IT Operations Management (ITOM) plugin.
View important information about the Now Assist for IT Operations Management (ITOM) application in Now Assist for ITOM.

Note: Currently, Now Assist for ITOM only supports tag-based, CMDB, Log Analytics, Mixed, Automated, and Network Traffic-based alert groups. For all other alert group types, it only analyzes the parent alert.

Role required: evt_mgmt_operator

Procedure

Navigate to Workspaces > Service Operations Workspace.
In the navigation bar, select the Express List icon (

Image omitted: express-list1.png
Express List icon.\).

In the Active alerts list, select the information icon (

Image omitted: info.png
Information icon.\) next to an alert group to display the preview panel.

On the preview panel Info tab, select Analyze in Alert analysis by Now Assist.
View the information provided in the Alert analysis.
Use the Alert analysis icons to perform related tasks.

Icon	Description
Image omitted: icon-copy-to-clipboard.png Copy to clipboard icon.	Copy the content of the alert analysis to the clipboard.
Image omitted: icon-refresh-alert-summary.png Refresh icon.	Refresh the alert analysis.Note: Refreshing regenerates the results. Past results are deleted.

Parent Topic:Viewing an alert group analysis by Now Assist in Express List