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Service Operations Workspace › Configuring SOW for ITOM › Service Operations Workspace for ITOM › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure alert metrics

Configure the metrics you want to be visible for Service Operations Workspace alerts or use the metrics configured with the base system to focus on relevant data for faster troubleshooting.

Before you begin

Ensure you have the Metric Intelligence (sn_metrics_ng) plugin installed.

Role required: evt_mgmt_admin

Procedure

  1. Navigate to All > Event Management > Administration > Metrics View Configuration.
Image omitted: sow-metrics-view-config.png
Metrics view configuration page

  1. On the Metrics View Configuration page, select New.

  2. On the form, fill in the fields.

    For information on the fields, see Metrics View Configuration form fields.

  3. Select Submit.

Parent Topic:Service Operations Workspace