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On-call scheduling in SOW for ITOM › Configuring SOW for ITOM › Service Operations Workspace for ITOM › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add alert table to enable on-call scheduling for Service Operations Workspace for ITOM

Enable on-call scheduling by incorporating the Alert table [em_alert] into the Trigger Rule Table Config list. This allows for creating shifts and implementing escalation triggers and policies, ensuring teams can promptly respond to alerts and maintain operational continuity.

Before you begin

Role required: evt_mgmt_admin

Procedure

  1. Navigate to All and in the search field, type trigger_rule_table_cfg.list.

    The Trigger Rule Table Configs page opens.

  2. On the form, fill in the fields with the following values.

Image omitted: sow-trigger-rule-table-config.png
Trigger rule table config form.
-   In the **Table** field, select **Alert \[em\_alert\]**.
-   In the **Trigger group** field, select **Assignment group**.
-   In the **Trigger user** field, select **Assigned to**.
-   In the **Journal** field, select **Work notes**.
  1. Select Submit.

What to do next

Create on-call shift for your team.

Parent Topic:On-call scheduling in Service Operations Workspace for ITOM