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Configure › Now Assist for ITOM › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Install the Now Assist for IT Operations Management (ITOM) plugin

Install the ITOM plugin in the ServiceNow® Now Assist feature.

Before you begin

Install the AIOps Experience [sn_sow_aiops] application from the ServiceNow Store. See Install Service Operations Workspace for ITOM application for more information.

Role required: admin

About this task

Install Now Assist plugins to enable generative AI and agentic AI on your instance.

Procedure

  1. Go to the ServiceNow Store website.

  2. In the search bar, enter Now Assist for ITOM and then select Search.

  3. Select the Now Assist for ITOM widget and then select Get to make this application available for installation on your instance(s).

  4. Install the Now Assist for ITOM application.

    1. Navigate to All > System Definition > Plugins.

    2. Search for Now Assist for IT Operations Management (ITOM).

    3. Select Install.

Parent Topic:Configure Now Assist for ITOM

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