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Configure › Now Assist for ITOM › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Now Assist AI agents for IT Operations Management (ITOM)

Activate Now Assist AI agents associated with the Triage and analyze alerts agentic workflow, to enable the agentic AI experience.

Before you begin

Before activating the Now Assist AI agents, you must install the Now Assist for IT Operations Management (ITOM) plugin. For more information, see Install the Now Assist for IT Operations Management (ITOM) plugin.

To get started with AI agents, you must have:

  • An instance on Yokohama patch 3 and above.
  • A ServiceNow Pro Plus or Enterprise Plus license.
  • AI Search enabled on your instance.

Role required: admin

Procedure

  1. Activate the Triage and analyze alert agentic workflow in AI Agent Studio.

    1. Navigate to All > AI Agent Studio > Create and manage.

    2. In the table, select Triage and analyze alerts.

    The Triage and analyze alerts page in AI Agent Studio lets you manage the agentic workflow, including options for Describe and connect, Define trigger, and Select display.

  2. Make the Triage and analyze alerts agentic workflow visible in the Now Assist panel.

    1. Navigate to Select display.

    2. Next to Now Assist panel select the Display toggle to turn on the display.

    3. Select Save and test.

    4. Navigate to All > Virtual Agent > Designer.

    5. From the Select assistant drop-down list, select Now Assist Panel - Platform(default).

    6. Search for Triage and analyze alerts.

    7. Select the row Actions icon (

Image omitted: more-actions-icon.png
Actions icon.\), and select **Promoted**.

What to do next

To access AI agents in the Now Assist panel, you must enable the panel. For more information, see Activate the Now Assist panel standard chat.

Parent Topic:Configure Now Assist for ITOM