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Configure › Now Assist for ITOM › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Now Assist skills in Now Assist for IT Operations Management (ITOM)

You can activate the Now Assist skills for use in Now Assist for IT Operations Management (ITOM).

Before you begin

Before activating the Now Assist skills, you must install the Now Assist for IT Operations Management (ITOM) plugin. For more information, see Install the Now Assist for IT Operations Management (ITOM) plugin.

Role required: admin

About this task

Activate the Now Assist skills in the Now Assist for IT Operations Management (ITOM) plugin to enable generative AI on your instance.

Procedure

  1. Navigate to All > Now Assist Admin > Skills.

    If you’re already in the Now Assist Admin console, select the Now Assist Skills tab.

  2. On the navigation panel, select Technology > ITOM to review the skill set.

    Toggle between the list and grid layouts for optimum viewing experience.

  3. Select Activate skill.

    After configuring a step, select Save and continue to go to the next step. Return to a previous step by selecting Back.

  4. Choose where to display Now Assist skills.

    You can choose where to display Now Assist skills. It is recommended to enable both In-product desktop and Now Assist panel. For every display option, you can select the roles to whom the Now Assist skills will be displayed.

    1. Navigate to Select display.

    2. Select where you'd like to display the skill by selecting the Display toggle to turn on the display.

    3. Select Save and test.

  5. Activate the analyze service health skill
    The analyze service health skill uses generative AI to provide an analysis of all Service Observability dashboards for the selected service. You need to activate this skill before using it.

  6. Activate the analyze Service Observability dashboard skill
    The analyze Service Observability dashboard skill uses generative AI to provide an analysis of a Service Observability dashboard. You need to activate this skill before using it.
  7. Activate the Service Mapping Candidate skill
    The Service Mapping Candidate skill provides Now Assist the ability to classify app service candidates and generate a description for them. The skill is active by default. If needed, administrators can activate or deactivate the skill.
  8. Activate the Service Mapping Candidates Impact skill
    The Service Mapping Candidates Impact skill analyzes connections and effects on servers. It enables generating an impact summary, using Now Assist. The skill is active by default. If needed, administrators can activate or deactivate the skill.

Parent Topic:Configure Now Assist for ITOM