Detailed information on products discovered by ITOM Visibility

Discovery and Service Mapping can discover a wide range of operating systems and applications.

Discovery finds computers, servers, printers, a variety of IP-enabled devices, and the applications that run on them. It can then update the configuration items (CIs) in your Configuration Management Database (CMDB) with the data it collects. This discovery method is referred to as horizontal discovery. Service Mapping maps dependencies, based on a connection between devices and applications. This method is referred to as top-down mapping. The top-down mapping helps you immediately see the impact of a problematic object on the rest of the service instance operation.

On top of hosts and applications supported by default, you can discover additional hosts and applications by deploying patterns available on Store. For reference information on store released patterns, see Available on-premise discovery patterns.

If your organization uses devices or applications, which are not supported by default or using patterns available at ServiceNow Store, you can configure Discovery and Service Mapping to discover them as described in Discovery patterns used by ITOM Visibility.

Cloud Discovery Patterns find the cloud resources of AWS, Azure, Google Cloud Platform (GCP), IBM, and Oracle.

If you want to validate the necessary pattern commands before running discovery, use the Command Validation Tool. For more information, see Validate commands used in pattern-based discovery.

ITOM Content Service Provides visibility to your applications by using AI capabilities that cluster and classify running application processes. For more information, see ITOM Content Service.

Verify the REST API Permissions

Download the Cloud Discovery patterns spreadsheet so you can grant user permissions required for running the Discovery patterns. In addition to permissions, the spreadsheet also includes useful information such as pattern names, types, CI Classes, and links to vendor documentation. New patterns are available quarterly, so check periodically to be sure you have the latest version of the spreadsheet.

Parent Topic:Data collected by ITOM Visibility