Install ITOM Visibility using Setup Hub

Install all required ITOM Visibility applications and plugins from the IT Operations Management Product Hub.

Before you begin

Verify the following:

• You're using the Australia Patch 3, Zurich Patch 10, or later version of the ServiceNow AI Platform.
• You have installed the Now Assist for Platform plugin (sn_genai_platform).
• You have installed the Generative AI Controller plugin (sn_generative_ai).
• You have installed the Now Assist Skill Kit plugin (sn_skill_builder).
• You have installed the Now Assist for ITOM plugin. For more information, see Install the Now Assist for IT Operations Management (ITOM) plugin.
• You have activated the Now Assist panel. For more information, see Activate the Now Assist panel standard chat.

• You have activated the following assistants:

  • Now Assist - Platform assistant
  • Now Assist in Virtual Agent For more information, see Configuring assistants overview.

• You have activated Now LLM Service as a provider. For more information, see Manage AI models.

• You have set up AI Search. For more information, see AI Search readiness for Now Assist on the ServiceNow AI Platform.
• You have installed the following Setup Hub applications from the ServiceNow Store:
  • Setup Hub (sn_ia)
  • Setup Hub Common (sn_ia_common)
  • Setup Hub Content (sn_ia_content)
  • Setup Hub Core (sn_ia_now_assist)
  • Setup Hub Configuration (sn_ia_config)

Role required: admin

About this task

Note: Applications are installed only if you have the license. If you don’t have the required license for an application, it isn’t installed.

Procedure

1. Navigate to Admin > Admin Home on your instance.

2. On the IT Operations Management tile, select View product overview.

3. In the ITOM Product Hub, select Start setup.

1. Select the install icon (

**Note:** Expand the What's included section to view the applications installed with ITOM Visibility.