Skip to content
ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-04-22 · Official documentation · View source

Install ITOM AIOps apps using Setup Hub

Install two plugins to enable ITOM AIOps functionality: ITOM AIOps and Now Assist for IT Operations Management.

Before you begin

Role required: evt_mgmt_admin

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

    The Admin Home page opens.

Image omitted: aiops-admin-conf-home-page1.png
Admin home page showing the product families.

  1. In the IT Operations Management tile, select View product overview.

    The Welcome! Let's get started dialog box appears.

Image omitted: aiops-admin-start-setup1.png
Welcome dialog box prompting the user to get started.

  1. Select Start setup.

    View all unavailable plugins in the Not Installed tab.

Image omitted: aiops-admin-conf-not-installed-tab.png
IT Operations Management page showing the plugins to be installed.
  1. Install the ITOM AIOps plugin by selecting the install icon (
Image omitted: icon-aiops-admin-conf-install.png
install icon\).

  1. To select the Now Assist for IT Operations Management (ITOM) plugin, perform the following steps:

    1. Select the Application manager icon (
Image omitted: icon-aiops-admin-install-now-assist-itom.png
Application page icon\).
2.  On the Application manager page, select **Install**.
Both plugins are installed and listed in the **Installed** tab in the IT Operations Management page.