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Integrate ThousandEyes platform events › Integrate with push connectors › Configure a push connector › Configure Event Management connectors › Event Management Integrations › Configuring Event Management › Event Management › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-07-09 · Official documentation · View source

Integrate ThousandEyes with basic authentication

Integrate ThousandEyes with Event Management by adding a webhook in the ThousandEyes platform.

Before you begin

Ensure that the Event Management Connectors (sn_em_connector) plugin is installed on the ServiceNow AI Platform instance.

Discovery for ThousandEyes services is not supported, so you must create a CI manually in the ServiceNow instance for event binding to work.

Role required: evt_mgmt_admin

About this task

Configure the Event Management environment for the collection of events from ThousandEyes by authenticating ThousandEyes as a data source. In your ThousandEyes platform, set your ServiceNow AI Platform instance as a rest endpoint using a webhook.

Procedure

  1. In the ServiceNow instance, complete the following steps to create a CI.

    1. From the navigation bar, navigate to All > Configuration > CI Class Manager.

    2. Click Hierarchy and search for HTTP(S) Endpoint.

    3. Select CI List and create a new CI.

  2. In the ThousandEyes platform, create a notification destination.

    1. From the navigation bar, navigate to Alerts > Alert Rules.

    2. Click on any existing alert rule and select the Notification tab.

    3. Select Edit Webhook and enter the following information.

FieldDescription
NameEnter a name for the webhook.
URLProvide the webhook URL.Note: The default format of the URL to push events from ThousandEyes to the ServiceNow instance is https://<instance-name>.service-now.com/api/sn_em_connector/em/inbound_event?source=thousandeyes.
Auth TypeSelect Basic.
4.  Click **Add New Webhook**.

Result

The default severity for the ThousandEyes alert is Major -2, which can be changed in the Push Connector Configuration section of Push Connectors > ThousandEyes Push Connector. The valid values of severity are 1- Critical, 2- Major, 3- Minor, 4- Warning, and 5- Info.

The default timezone of the ThousandEyes alert is GMT, if you want to send the alert in a different timezone, it can be changed in the Push Connector Configuration section of Push Connectors > ThousandEyes Push Connector. The valid value format is GMT+01:00, GMT+02:00, GMT-05:30, GMT-02:00, etc.