Configure a push connector
You can configure listeners and connectors to push event information to the instance or MID Server.
Event Management receives external events through a push connector or script. If you are using a script to collect events, no configuration is required. All other methods of collecting events require configuration.
After event collection configuration, Event Management can collect events that are sent directly to the instance, or via the MID Server, SNMP trap, or email.
Note: Integrating with push connectors is only available by installing the Event Management Connector plugin from the ServiceNow Store.
Standard event form
All events must use a standard event form, regardless of how they arrive at the instance. For more information, see Event field format for event collection.
Event collection
Event Management facilitates communication and movement of data between external applications, data sources, services, and the ServiceNow AI Platform instance.
| Event collection modes | Description |
|---|---|
| Provided by the base system | Listeners and connectors provided with the Event Management application:- AWS CloudWatch, see Integrate AWS platform as a data source. - Azure event messages, see Integrate Azure Monitor as an authenticated data source. - BMC TrueSight events, see Event collection from BMC TrueSight and BMC TrueSight_v2. - Datadog events, see Integrate Datadog platform events. - Dynatrace events, see Integrate Dynatrace platform events. - Google Cloud Platform \(GCP\) events, see Integrate Google Cloud Platform (GCP) events - New Relic events, see Integrate New Relic platform events. - Generic event collection through the MID Server. - Generic event collection through the instance. Where event messages are received in XML, you can base your script on the example XML transform script provided with the base system. |
| Via MID WebService | You can configure the MID WebService Event Collector to push event messages to the MID Server. For more information, see Pushing events to the MID Server using web service API. |
| Create your own content | You can configure your own listener:- Via MID WebServer API. See Pushing events to the instance using web service API. - Via Custom Transformation. See Event collection from custom payloads. |
| Via SNMP | SNMP listeners provided with the Event Management application:Generic SNMPv2. See Configure event collection for SNMP traps. In addition, you can create your own custom listener. See Integrate with push connectors. |
| Via Email | Email listener. See Configure event collection from email. |
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