Event Management operator environment
As an Event Management operator, your primary work environment is the Service Operations Workspace dashboard.
In this, the third lesson in the Event Management tutorial, you get an overview of your workspaces so you know how to find the information you need.
| Lesson 1 | Image omitted: progress-complete2.png Overview icon | An overview of events and alerts |
| Lesson 2 | Image omitted: progress-complete2.png Overview BS icon | An overview of application services |
| Lesson 3 | Image omitted: progress-wip.png Operators icon | Event Management operator environment |
| Lesson 4 | Image omitted: progress-not-started.png Operators do icon | What operators do |
The Service Operations Workspace dashboard
Your main area of work is the Service Operations Workspace dashboard, which provides a view that focuses on how alerts relate to application services. From here, you can drill into each application services to see the affected CIs and get an understanding of the overall impact of whatever caused the alert. To open the dashboard, navigate to Event Management > Service Operations Workspace.
Service Operations Workspace dashboard overview
The main sections of the dashboard are:
Banner
The banner contains controls that show or hide application services based on the criteria you select:
| Click a severity level to show or hide application services based on the alerts associated with them. Image omitted: severity-breakdown.png Severity slider | |||||
Use the Group and Segment controls to organize the view. Note: Your administrator assigns an application the criticality and cost value to your application services. Image omitted: group-and-segment-controls.png Prioritize by</p></td></tr></tbody>
Image omitted: list-icon.png List icon\). On the Lists tab, click the kind of alert to view.
Application service map views on the Service Operations Workspace dashboardDouble-click the name of an application service tile to open one of the application service map views. The view that you see depends on the type of application service.
Image omitted: operator-manual-service-dashboard.png An application service
Image omitted: operator-technical-service-dashboard.png Technical service
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