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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create basic auth server credentials

Create credentials to access a ServiceNow instance.

Before you begin

Role required: evt_mgmt_admin

Procedure

  1. Navigate to All > Connections & Credentials > Credentials.

  2. Select New.

  3. Select Basic Auth Credential.

  4. On the form, fill in the fields.

    FieldDescription
    NameEnter a unique and descriptive name for this credential.
    User nameName to identify the user.
    PasswordPassword to use this credential.
    ActiveOption to enable the use of this credential.
    OrderThe order (sequence) in which the platform tries this credential while it attempts to log in to devices. The smaller the number, the higher in the list this credential appears. Establish credential order when using large numbers of credentials or when security locks out users after three failed login attempts. If all the credentials have the same order number (or none), the instance tries the credentials in a random order. Default value: 100
  5. Select Submit.

Result

The Basic Auth credential for use with the server instance is created.