Assigning alert assignment group precedence

Assign alert assignment group precedence to make sure that alerts are routed to the appropriate team members.

Before you begin

Role required: admin

Procedure

1. Navigate to All and search for sys_properties.list.

2. In the Search field, enter evt_mgmt.alert_auto_assignment_field and select the property record.

   For more information on the property, see Team-based integration properties.

3. In the Value field, enter the assignment group precedence.

   Set the assignment group precedence according to the order of the comma-separated fields such as cmdb_ci.support_group, IntegrationGroup.

4. Select Update.

Parent Topic:Alert assignment groups for teams

Related topics

Team-based integration properties