URL Discovery insights dashboard
The Discovery Admin Workspace URL Discovery insights dashboard displays captured data and analytics for web domains accessed on managed Windows and macOS devices.
To access the dashboard, navigate to Workspaces > Discovery Admin Workspace > Insights > URL Discovery insights for SAM.
URL Discovery insights dashboard
Prerequisites
- Verify that you have the required setup
- Australia, Zurich, or YP6 or later version of the ServiceNow AI Platform
- Software Asset Management Professional plugin (com.snc.samp)
- Agent Client Collector for Visibility - Content (ACC-VC) v1.8.0 or later
- ITOM URL Discovery v1.1.0 or later
- Discovery Admin Workspace v1.14.0 or later
Enable the data collection
Role required: discovery_admin or admin
Set the sn_acc_vis_content.enable_full_monitoring property to True.
For more information, see Collect web usage data using Agent Client Collector for Visibility Content.
Required ServiceNow AI Platform roles
- discovery_admin
- admin
Key features
The URL Discovery insights dashboard enables you to make data-driven decisions through visualizations. The data is extracted from the Application Domain [sn_acc_vis_content_application_domain] table.
Select the More options icon (
More options icon\), then select **Refresh** to refresh the data for each visualization in this section.
| Report title | Type | Description |
|---|---|---|
| All visited URLs | Data count | Displays the total number of URLs visited across managed devices since a given date.Note: This data count displays only when Broad discovery is enabled. |
| Top 5 URLs with the most visits | Bar chart | Displays the five URLs with the highest visit counts across managed devices since a given date. |
| Targeted URLs visited by category | Donut chart | Displays the distribution of targeted URL visits grouped by URL category since a given date. |
Note: Daily aggregation jobs update domain-level metrics, including total page views and last accessed time. Data may not reflect activity from the current day until the job has run.
Targeted URLs visited
This section lists the targeted URLs visited across managed devices since a given date. Targeted URLs are those configured for monitoring in Workspaces > Discovery Admin Workspace > Settings > URL Discovery. For more information, see Discovery Admin Workspace Settings.
Select a URL from the list to open its domain details page, which displays domain-level usage metrics including total page views, total accessed time, last accessed time, and the number of distinct users.
Note: These metrics are aggregated per domain by the daily aggregation job and may not reflect current-day activity until the job runs.
Select the filter icon (
filter icon\) to apply filters to the table.
Other URLs visited
The Broad URLs visited list displays URLs accessed on managed devices that aren't in the targeted URLs list and is populated only when broad URL discovery is enabled. The list includes the URL and the number of hits recorded for each domain. To add a URL to your targeted discovery list, select the check box next to the URL and select Add to targeted discovery. In the dialog, enter the following information:
| Field | Description |
|---|---|
| Internal or External | Whether the domain is internal or external. The default value is External. |
| Category | The URL category to assign to the domain. The Entity Categories \[sn\_acc\_vis\_content\_entity\_category\] table populates the available categories. |
| Product | The product associated with the domain. The Software Products [samp_sw_product] table populates the available products.Note: Beginning with URL Discovery v1.2.1, this field is optional. However, if you select a product, Application Service is set to a required field. |
| Publisher | The publisher of the product associated with the domain. |
| Application Service | The application service associated with the domain. The Service Instances [cmdb_ci_service_auto] table populates the available services.Note: Beginning with URL Discovery v1.2.1, this field is optional unless a Product is selected. |
Select Save to add the URL to the Targeted URL discovery. The URL is then monitored and appears in the Targeted URLs visited tab.
Select the filter icon (
filter icon\) to apply filters to the table.
Note: Mapping a SAM product to a URL requires the sam_user role.