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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Application Fingerprints dashboard

ITOM Visibility uses Predictive Intelligence to perform initial analysis of discovered processes and suggest applications that you might want to discover. When using this method, ITOM Visibility automatically creates a Configuration Management Database (CMDB) configuration item (CI) class, a classifier, or a pattern for the new application CI class. Use the Application Fingerprints dashboard to review suggested applications.

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Application Fingerprints dashboards

Required ServiceNow AI Platform roles

The discovery_admin, who runs horizontal discovery using Discovery.

Use cases

For examples of how different people in your organization would use this dashboard, see these use cases.

UserDashboard use
Administrator performing horizontal discovery of the organization IT network.Review application suggestions and decide which applications to discover based on fingerprints. Performing this action enhances the results of the basic horizontal discovery.

Indicators

  • Suggested application servers

    The filtered list of suggestions for application servers.

  • Suggested applications

    The complete list of suggestions for applications.

  • Created applications

    The list of applications that the system discovered based on fingerprints.

Data visualizations

TitleTypeSource tableDescription
Top SuggestionsPie Chart
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Pie Chart icon
Application Suggestion \[cmdb\_process\_groups\]A pie chart report that shows the top suggestions arranged by the number of processes making up these suggestions. The process count is reflected by the size of the chart segment. Click the segment to see its corresponding suggestions in a filtered list. To remove a suggestion from the chart, click the suggestion name in the chart legend.