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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Managing cloud accounts

Managing a cloud account enables you to accomplish a range of tasks such as canceling, suspending, or reactivating cloud accounts, and adding unmanaged accounts.

ActivityDescription
Cancel a Cloud account requestRequesters can cancel their own account requests.
Suspend a Cloud accountSuspended accounts can still be used along with its resources, but new resources can’t be created for it. Before requesting account suspension, the ServiceNow admin must have already set up a suspension configuration.
Reactivate a cloud accountSuspended accounts can be reactivated.
Add an unmanaged cloud accountYou can import cloud accounts to manage them.