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Using LEAP › Learning Enhanced Automation Platform \(LEAP\) › Now Assist for ITOM › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Generate LEAP playbooks

Create standard, dynamic, and automated playbooks using LEAP to promote fast incident resolution and response time.

Before you begin

Role required: LEAP admin

Procedure

  1. Select Workspaces > LEAP.

  2. On the LEAP landing page, select the required automation opportunity to create a playbook.

  3. If resolution steps are unavailable in the Overview section, select Generate resolution steps.

  4. Select one of the following options to create playbook.

UI optionSteps
ActionsSelect Actions button
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No alternative text supplied
, and select Create Playbook.
Explore
  1. Select Explore button
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    No alternative text supplied
    .
  2. In the Now Assist panel, select Create playbook.
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Create playbooks from Actions button Workflow Studio opens and the playbook generation process starts. The **Playbook name** and **Now Assist directions** fields are pre-filled with the problem record title and the generated resolution steps.
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LEAP playbook in Workflow studio