Create LEAP problem records

Create problem records for LEAP from available incident clusters, also known as automation opportunities, for further analysis.

Before you begin

Role required: LEAP admin

About this task

The problem record creation process automatically transfers critical information from incidents to problem records. When a problem record is created, LEAP includes all relevant information. This information includes:

• incident group description
• incident group link
• resolution steps

The automated data transfer is characterized with:

• Root cause documentation

  LEAP populates the cause notes section of the problem record with the same details as available in existing incident records.

• Incident attachment

  All incidents associated with the group are automatically linked to the problem record for comprehensive tracking.

• Async processing

  Problem records are generated efficiently without manual intervention even during high-volume scenarios.

Procedure

1. Select Workspaces > LEAP.

2. On the LEAP landing page, select an automation opportunity.

3. If resolution steps don't appear in the Overview section, select Generate resolution steps.

4. Select Actions > **Create problem record button to create a record for further in-depth analysis.

Another option is to invoke the LEAP AI agent by selecting the Explore button