LEAP reference › Learning Enhanced Automation Platform \(LEAP\) › Now Assist for ITOM › IT Operations Management
Components installed with LEAP
Several types of components are installed with activation of the plugin, including tables, user roles, and scheduled jobs.
Roles installed
| Role title \[name\] | Description |
|---|
| LEAP admin \[sn\_itom\_leap.leap\_admin\] | You have full control over LEAP capabilities, including the following: - Turn features on and off - Execute scheduled jobs - Manage LEAP tables and the LEAP Workspace - Generate and update resolution steps - Create and view problems and generate LEAP playbooks from automation opportunities \(AO\) |
| LEAP viewer \[sn\_itom\_leap.leap\_viewer\] | You can access and view data related to LEAP, including tables, the workspace, and problems originating from AOs. |
| LEAP agent \[sn\_itom\_leap.leap\_agent\] | You can access the LEAP menu from the Service Operations Workspace \(SOW\) and trigger LEAP executions directly from within SOW. |
Scheduled jobs installed
| Scheduled job | Description |
|---|
| Populate Record Metrics Aggregate Records | Runs once per day to populate the LEAP aggregate metrics table by time periods. |
| Update Record Metrics Table with Calculated Metrics | Runs daily to calculate and update the records in the LEAP Record Metrics table for all the records where the metrics haven't been calculated yet. |
| GAF- Run Offline Flow | Runs monthly to group the tasks using the task data provided in the skill configuration while activating the LEAP skill. |
Tables installed
| Table | Description |
|---|
| LEAP aggregate metrics | Contains metrics, like cost savings, time savings, and record count, for each time period. This data is used in the LEAP report page in the workspace. |
| LEAP feedback | Stores the feedback given by the agent to the playbooks that are run to fix the tasks. |
| LEAP GAF mapping | Maintains a map between the GAF groups and the published LEAP instances to retain information in the subsequent GAF clustering runs. |
| LEAP group | Stores the LEAP group details, like group description, resolution steps, and whether the LEAP is automated or not. |
| LEAP group ranking | Maintains data, like business impact, projected cost savings, problem record, and status, that is used in the Automation Opportunities page of the workspace. |
| LEAP properties | Sets custom values to the properties that are used in LEAP. |
| LEAP job tracker | Maintains the status of background jobs init, grouping, processing, and completion phases. |
| LEAP outcome snapshot | Maintains snapshots of automation outcomes generated by AI or edited by users. |
| LEAP Integration Project | Maintains record of integration projects that organize LEAP functionality and properties. |
| LEAP record metrics | Maintains data that's used in the Published LEAP page in the workspace. It contains calculated data, like time saved, tickets resolved, and rating trend. |
| LEAP missed opportunity | Maintains record of missed automation opportunity artifact creation of type; resolution steps, kb article, or playbook. |
| LEAP group strategy | Maintains the strategic data for automation opportunities, including the association of records and GAF group. |
| LEAP Hierarchical job | Records hierarchical job execution status with GAF group associations. |
| LEAP Ansible Agent status | Records Ansible agent execution and conversation status for playbook runs. |
| LEAP Ansible Step Mapping | Maintains record of the step to job mapping performed by LEAP. |
| Discovered Job Catalog | Maintains record of discovered Ansible jobs and their associations with automation opportunities. |