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Agent Client Collector upgrade overview › ACC deployment - servers › Configuring Agent Client Collector › Agent Client Collector › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Repeat high-volume upgrade for failed agents

If high-volume upgrade fails for specific agents, you must clear the problematic agents' history to re-enable upgrade. If the target upgrade version changes, you don't need to clear the agents' history, as the agents upgrade with the next scheduled high-volume upgrade.

Before you begin

Roles required: agent_client_collector_admin

  • In a Windows environment: Local SYSTEM account
  • In a Linux environment: sudo rpm/dpkg
  • In a macOS environment: sudo pkg

Procedure

  1. Navigate to the Agent Client Collectors page All > Agent Client Collector > Agents.

  2. Select an entry for which the Version number is not the highest available version.

  3. Locate the Agent Upgrade Histories tab.

Image omitted: agent-upgrade-histories-tab.png
Agent Upgrade Histories tab
  1. Underneath the check box
Image omitted: check-box-icon.png
Check box icon, hover next to a failed upgrade entry and select the check box that appears.
  1. Select the arrow next to the Actions on selected rows... drop-down and select Delete.

Result

The specified agents will be upgraded with the next scheduled high volume upgrade.

Parent Topic:Agent Client Collector upgrade overview