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ACC certificates › ACC deployment - shared between servers and endpoints › Configuring Agent Client Collector › Agent Client Collector › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Manually refresh Agent Client Collector certificates

Refresh Agent Client Collector self-signed certificates manually to validate Agent Client Collector plugins, instead of waiting for the scheduled synchronization. For example, you can use this feature when the agent can't validate a plugin and you don't want to wait for the scheduled synchronization.

Before you begin

  • Ensure that the self-signed certificate is placed in a .zip file on the MID Server in the following location: agent\static\cert
  • Ensure that the certificate authority is part of a truststore, as the certificate chain validates before the customer plugin signature.
  • Role required: agent_client_collector_admin

Procedure

  1. Navigate to All > Agent Client Collector > MID Servers.

  2. Select a MID Server.

  3. In the Related Links section, select Trigger ACC certificate sync.

  4. Restart the MID Server.

Result

When an agent fails to perform a certificate check, the agent synchronizes certificates available on the MID Server by pulling self-signed certificates from the install server. Certificates are downloaded by the Agent Client Collector if the agent does not validate its plugins.

Parent Topic:Agent Client Collector certificates