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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure proxies when performing MID-less upgrade using a CDN

Create proxies for added security when upgrading MID-less agents via a Content Delivery Network (CDN). You add proxy servers to the sn_agent_proxy table on the ServiceNow instance.

Before you begin

Role required: agent_client_collector_admin

Procedure

  1. Navigate to All > Agent Client Collector > Package Download Proxies.

  2. Select New to create a proxy server.

  3. Fill in the fields on the page.

FieldDescription
NameA descriptive name to identify the proxy server.
URLThe URL of the proxy server that is accessed when the agent downloads the installer. Enter the URL in the following format: `some.example.com:8800`.
DomainSelect one of the following:- leaf: Select if domain separation is active, and select the leaf domain for the proxy to be used in. - global: Select if domain separation is not active.
OrderA number indicating which proxy is used first when the agent downloads the installer from the CDN. Lower numbers are used first.
ActiveSelect for the URL to be invoked.Clear for the URL to be ignored.
If no proxy server is specified, the default of **direct** is invoked, instructing the agent to download the installer directly from the CDN.

Parent Topic:Agent Client Collector upgrade overview