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ACC installation on a macOS system › ACC deployment - endpoints › Configuring Agent Client Collector › Agent Client Collector › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Uninstall the Agent Client Collector from a macOS machine manually

Uninstall the Agent Client Collector from a macOS machine manually instead of using the single-line procedure when the specific agent is not connected to the instance.

Before you begin

  • The upgrade procedure is the same for both MID Server and MID-less deployments.
  • Role required: agent_client_collector_admin

Procedure

  1. In a command window, disable and stop the service:

    sudo launchctl unload -w /Library/LaunchDaemons/com.sn.acc.plist

  2. Delete the following files/directories:

    sudo rm /Library/LaunchDaemons/com.sn.acc.plist
sudo rm -rf /opt/servicenow/agent-client-collector
sudo rm -rf /var/run/servicenow/agent-client-collector
sudo rm -rf /Library/Application\ Support/servicenow/agent-client-collector

  3. Remove the _servicenow user and group.

    sudo /usr/bin/dscl . -delete /Users/_servicenow
sudo /usr/bin/dscl . -delete /Groups/_servicenow

  4. Remove the pkg from the list of installed packages.

    sudo pkgutil --forget com.servicenow.agent-client-collector

Parent Topic:Agent Client Collector installation on a macOS system