Enable Virtual Agent for PPM
Enable Virtual Agent for PPM to start chatting with the Virtual Agent.
Before you begin
Role required: admin, virtual_agent_admin
The base system provides predefined Virtual Agent topics (chatbot conversations). To customize a topic, duplicate it and then edit it. See Virtual Agent Designer
Procedure
Navigate to All > Collaboration > Virtual Agent > Designer > Topics.
Select the PPM Virtual Agent card to open it.
- To use the provided topic with no changes, select Publish.
- To duplicate the topic so you can customize it, select Duplicate. Enter a name for the duplicate topic and select Save.
Related topics