Create demands by using the conversational experience
Use the conversational experience of Now Assist in Virtual Agent to create a demand from any application that supports Virtual Agent.
Before you begin
Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
Ensure that the following tasks are completed:
- Install an application that supports Virtual Agent.
- Complete configuring the conversational experiences for demand creation. For more information, see Configure Now Assist Admin features.
Role required: none
About this task
[Omitted video] Description: Creating demands using Now Assist
In the application that supports Virtual Agent, for example Employee Service Center, start with a prompt to create a demand in the chat. Through a series of questions, Virtual Agent prompts you to provide information for the questions that you configured for a catalog item. Now Assist in Virtual Agent understands the context and maps the information that you provide in response to a question to an appropriate catalog item, in this case, a demand.
Procedure
Navigate to All > Self-Service > Employee Center.
Select Open chat window.
Enter an instruction to start the conversation with Virtual Agent.
You can start with a basic instruction such as Create demand or an elaborate instruction that includes the demand's information. The following examples show how each instruction is handled in the chat.
| Instruction | Description |
|---|---|
| Short: Create demand | Virtual Agent starts a conversation to ask more information from you about the demand through a series of questions:- What is the name of your demand? - What is the reason for this demand? - What are the risks associated with performing this demand? The information you provide is used to fill in the fields of the Demand form. You can skip answering a question that is related to non-required fields by entering skip. Image omitted: now-assist-demand-short-prompt.png Basic instruction to create a demand using Virtual Agent chat in the Employee Center.</p></td></tr><tr><td>Elaborate: <strong>Create a demand with the name Upgrade MyApp and business justification as upgrade and risk of not performing as milestones will be missed.</strong></td><td><p>Using the context that you provided, Virtual Agent automatically matches it to the relevant field on the Demand form.</p> It then instructs you to enter information of only those fields that you haven't provided, such as the risk associated with performing the demand, assumption, and others. You can skip answering a question that is related to non-required fields by entering skip. Image omitted: now-assist-demand-elaborate-prompt.png Elaborate instruction to create a demand using Virtual Agent chat in the Employee Center.</p></td></tr></tbody>
Parent Topic:Use Now Assist for Strategic Portfolio Management (SPM) Related topics Using Now Assist in Virtual Agent |