Enable conversational demand creation using Now Assist in Virtual Agent
Activate the required skills and learn about required configuration to enable creating a demand through Agent assist in Virtual Agent using the conversational experience.
Before you begin
Role required: admin
Procedure
Navigate to All > Now Assist Admin > Skills.
Select the Platform category.
On the Now Assist Multi-Turn Catalog Ordering skill card, select Turn on.
What to do next
- Ensure that AI Search is installed and provisioned for your instance. Navigate to All > AI Search > AI Search Status
- Set up Now Assist in Virtual Agent. See Configuring assistants overview.
- You can add or modify the question prompts to be asked by Agent assist in Virtual Agent while creating a demand for the user. See Configure the questions for demand creation in Now Assist for Strategic Portfolio Management (SPM).