Configure idea categories for transferring request as Idea
Configure idea states to use when directly transferring an HR case, incident, or a custom task from your department as an idea.
Before you begin
Role required: admin
About this task
When an idea is created in the Idea Portal, it must be associated with at least one or multiple categories. Create mapping between your department-specific primary ticket and idea category to be used when a service ticket is transferred as an idea to another department.
Procedure
Navigate to All > Universal Request > Administration > Direct Transfer Configuration.
Follow the steps as described in Direct transfer mapping.
Select Submit.
Parent Topic:Configuring Innovation Management