Skip to content
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a custom named user type in workspace

Create a custom named user type that can be used with your SAP software entitlement in the Software Asset Workspace. Creating a custom named user type allows users to track licenses that are specific to their SAP systems.

Before you begin

Role required: sam_admin or sam_user

Note: The custom SAP named user types that you create directly on your ServiceNow instance are not reflected in your SAP system. You must make the same changes in your SAP system.

Procedure

  1. Navigate to All > Software asset > Software Asset Workspace > License operations.

  2. Select SAP named user types.

  3. Select New and fill in the details.

    FieldDescription
    NameName of custom named user.
    Price listDefault price list.
    Is developerIndicates the user has a developer role.
    Grant access toGrant access to a named user type.
    ValueValue associated with the named user type. This value can be either numbers or letters.
    RankPriority of the named user type during reconciliation. Lower rank values take precedence.
    Is licensableIndicates the named user type license status.
    ActiveIndicates if the named user type is active.
  4. Select Save.

    The named user type is added to the Named User Types list.

Parent Topic:Using Software Asset Workspace