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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Import custom SAP named user types

Import custom SAP named user types into your ServiceNow® instance so that you can track and manage SAP licenses based on the named user types that are specific to your SAP system.

Before you begin

Role required: admin

Procedure

Go to KB1299127 to download the Microsoft Excel spreadsheet template (imp_samp_sap_custom_nut.xlsx) that you can use to import custom SAP named user types into your ServiceNow instance.
Fill in the spreadsheet with all the custom SAP named user types that you want to import.

The Client, System, Named user type value, and Named user type name fields are required for every entry on the spreadsheet.
From your ServiceNow instance, open the SAP Custom Named User Types [imp_samp_sap_custom_nut] table.

Note: The Application Scope of your ServiceNow instance must be set to Software Asset Management Professional for SAP.
1. On the page header of your ServiceNow® instance, select All.
2. In the menu navigation filter, enter imp_samp_sap_custom_nut_list.do.
  
  The SAP Custom Named User Types [imp_samp_sap_custom_nut] table opens.
Right-click the table header and then select Import.
On the form, fill in the fields.

Field	Description
Do you want to insert or update data?	Option that indicates whether you’re inserting new data or updating existing data in the SAP Custom Named User Types \[imp\_samp\_sap\_custom\_nut\] table.
Do you want to create an Excel template to enter data?	Option to generate the Microsoft Excel spreadsheet template that you can use to insert or update data in the SAP Custom Named User Types \[imp\_samp\_sap\_custom\_nut\] table. Enable this option only if didn’t already download the spreadsheet template in step 1.
Step 1: Create an Excel template file to enter dataNote: This form section appears only when you enable the Do you want to create an Excel template to enter data? option.
Include all fields in the template	Option to include all available fields in the Microsoft Excel spreadsheet template.
Create Excel Template	Option to generate the Microsoft Excel spreadsheet template.
Step 2: Upload the template file
Excel template file	Microsoft Excel spreadsheet that contains the named user types that you want to insert or update in the SAP Custom Named User Types \[imp\_samp\_sap\_custom\_nut\] table.

Select Upload.
On successful upload, select Preview Imported Data.

The Imp Tmpl Samp Sap Custom Nuts page opens.
Verify that the correct number of custom SAP named user types were uploaded and then select Complete Import.

The custom SAP named user types are imported into your ServiceNow® instance. The named user types are then added to the Named User Types [samp_named_user_type] table.

Parent Topic:Software Asset Management publisher pack for SAP

Set up SAP integration to establish a connection with SAP

Establish an SAP connection using basic authentication

Establish an SAP connection using OAuth 2.0

Create entitlements for SAP

Create software models for SAP

Create a custom SAP named user type

Map a role to a named user type

Create custom SAP price lists

Import custom SAP price lists

SAP USMM-based optimization

User transaction activity for named user types