Create a catalog request to reclaim assets

Create a catalog request to efficiently reclaim software assets when an employee leaves an organization or moves to a different role.

Before you begin

Role required: sam_admin or sam_user

Procedure

1. Navigate to Service Catalog.

2. In the Service Catalog page, enter Reclaim asset in the Search catalog field on the right-hand side of the page.

3. Select Reclaim Asset.

4. On the form, fill in the fields.

   Fields	Description
   Requested by	The role of the person, such as HR, manager, or employee, who creates this catalog request.
   Requested for	Name of the person for who you are submitting the catalog request.
   Employee separation	Whether the person for who you are submitting the asset reclamation is leaving the organization or moving to a different role.
   Asset	Assets assigned to the person for who you are submitting the asset reclamation.
   Reclaim date	The date by which you want the asset reclaimed by. You can enter today's date or a date in the future.
   Reclaim method	The method you intend to use to collect the assets from the departing employee. You can pick up the assets, the employee can drop them off, or ship them to the organization.
   Legal hold method	If the assets need to be kept on hold because of any legal reasons.
   Notes/Special instructions	Any instructions that you may want to mention.

5. Select Submit.

   The asset reclamation request is created. Once the request is created, the sam_user needs to close all the tasks mentioned in the request. For more details, see Close an asset reclamation request.

6. Close an asset reclamation request
   Close an asset reclamation request to efficiently reclaim software assets when an employee leaves an organization or moves to a different role.

Parent Topic:Using Software Asset Workspace