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IT Asset Management › Asset Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Software Asset Management

The ServiceNow® Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.

Watch this short video for an introduction to the Software Asset Management application.

[Omitted video] Description: Introduction to the Software Asset Workspace

Note: Beginning with the ServiceNow AI Platform Australia release, limited support is provided for the Software Asset Management classic user interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform release, you're encouraged to move to the new workspace experience.

For the ITSM Software Asset Management feature of Asset Management, see ITSM Software Asset Management.

Learn

What is software asset management (SAM)?

  • Exploring Software Asset Management
    The Software Asset Management application's user interface is enhanced to make it more user friendly and intuitive, allowing you to better manage your software installations.
  • Configuring Software Asset Management
    Configure the various aspects of the Software Asset Management application based on the needs of your organization.
  • Using Software Asset Workspace
    Use the Software Asset Workspace, the intuitive and streamlined user interface of the Software Asset Management application, to manage software licenses, compliance, and optimization.
  • Using Software Asset Management Core UI
    Use the Software Asset Management Core UI framework to manage your licenses, compliance, and optimization.
  • Subscriptions for Software Asset Management
    The ServiceNow platform uses a licensing method where your organization is charged for using the IT Asset Management applications- ServiceNow Software Asset Management.
  • Supported software publisher licenses
    With Software Asset Management, there are several publisher packs that can be used to extend functionality between the ServiceNow AI Platform and your third-party software applications.
  • Engineering license management
    Monitor engineering licenses and usage through OpenLM and Open iT to eliminate audit risks, verify license optimization, reduce inaccurate forecasting, and prevent denials. These license management services support accurate forecasting for software in industries such as aerospace, oil and gas, and construction.
  • SaaS License Management
    SaaS License Management helps organizations track and control cloud-based applications and service subscriptions as part of Software Asset Management (SAM). It promotes ownership, visibility, agility, and accountability, enabling better cost control and efficient use of resources.
  • Software Spend Detection
    Use the ServiceNow Software Spend Detection application to track, analyze, and optimize software spending from imported financial data.
  • Software Asset Management administration
    Software Asset Management administration tasks include adding custom part number records and custom license metrics. You can also refresh processor definitions and migrate software installations. Software Asset Management content service can be enabled, and migration procedures are also included.
  • Platform Analytics Solution for Software Asset Management classic
    This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
  • Software Asset Management references
    Use the descriptions provided to help you fill in the Software Asset Management forms.
  • Now Assist for Software Asset Management (SAM)
    Use the Now Assist for Software Asset Management (SAM) application to integrate generative AI capabilities into your daily workflow, thereby minimizing manual tasks while enhancing compliance visibility and optimization insights.