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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Establish an SAP connection using basic authentication

After you have deployed the Advanced Business Application Programming (ABAP) program in your SAP system, create a connection profile to establish a connection between your SAP system and your ServiceNow instance using basic authentication.

Before you begin

Before establishing a connection between SAP and your ServiceNow instance, check if your SAP system network is accessible to external applications like ServiceNow. If external connections are blocked, you can install a MID Server. A MID Server enables communication and data movement between a ServiceNow instance and external applications or data sources. For instructions, see Installing the MID Server.

If you already have a MID Server installed in the network and connected to your ServiceNow instance, this SAP connection automatically uses it.

Role required: sam_admin

Procedure

Navigate to All > SAP Compliance and Optimization > Connection Setup and select New.
On the form, fill in the fields.

Field	Description
Name	Name of connection profile.
Default price list	Default price list that should be considered for reconciliation.
Connection type	Values include:- Basic Auth - OAuth 2.0 Important: The Basic Auth authentication method is planned for deprecation by SAP. You should use the OAuth 2.0 authentication for a secure and compliant integration. For more information, see Establish an SAP connection using OAuth 2.0.
WSDL	Web Service Description Language (WSDL) URL from the SOA manager that includes an IP address that is used to connect to the SAP system.This is same value that you generated in the Create a WSDL for the SAP service definition procedure. Note: Don’t change the SAP WSDL name. The WSDL service definition name must be /NOW/SAMP and the service binding name must be NOW_SAMP. The only WSDL name that can be changed is the WSDL generation name.
User name	User name used to connect to the SAP system.
Password	Password used to connect to the SAP system.

Select Submit.

The initial connection is established.
Select the SAP connection and review the fields on the record.

Field	Description
Name	Name of the connection profile. The value is generated in the SAP Connection Setup form.
Default price list	Default price list that should be considered for reconciliation. The value is generated in the SAP Connection Setup form.
Use USMM Role Optimization	The option to specify USMM role-based optimization that must be applied during reconciliation.
Last run	Date and time when the data was last pulled for the SAP connection.
SOAP message	SOAP message that has the SAP WSDL information.
Credential alias	Connection alias that contains the credentials for the connection. The connection alias resolves your connection and credentials at runtime.
Active	Option that indicates that the SAP connection is active.
Connection type	This field is automatically populated based on your connection type.
User Mapping
SAP user field	SAP users across different clients that are mapped to a corresponding ServiceNow user.
User field	ServiceNow user field.Note: Changing the values in the User Mapping fields after data is pulled results in the loss of the mapping between discovered users and system users. The mapping between discovered users and the Rights used by and Rights needed by fields is also lost.
Configuration
Fetch roles	Controls the data pull from SAP for roles data.
Fetch engine usage	Controls the data pull from SAP for engine usage data.
Fetch digital access usage	Controls the data pull from SAP for digital access usage data.
Fetch activity	Controls the data pull from SAP for user activity and web activity data.
Fetch user transactions	Controls the data pull from SAP for user transaction activity data.

View the credentials that you used to create the connection in the SAP Credentials related list.

Note: Only one credential record should be active for a given SAP connection. To determine the roles associated with your credentials, contact your SAP Basis administrator. Your administrator assigns respective roles to your SAP user ID credentials.
If you're running the latest version of the ABAP program, test your SAP connection by selecting the Test SAP Connection and Version related link.

Note: If you upgrade your ServiceNow instance, you must download and deploy the new version of the ABAP program and reconfigure a service provider with the SOA Manager.
Send a request to the custom ABAP program to collect the SAP data into the custom tables again by selecting the Refresh data in SAP related link.
If the SAP data you pulled is corrupted, you can view current data by selecting the Pull all SAP Data to ServiceNow related link.

SAP data is scheduled to be pulled regularly.
Update connection information or switch to a different authentication method by selecting the Update connection related link.
1. In the Update Connection dialog box, select the authentication method.
2. Enter the connection details based on the authentication method that you select.
3. Select Submit.
View SAP clients in the SAP Clients related list.

The SAP clients are generated when SAP data is pulled during the scheduled job.
Select Update.