Continue to track delayed shipments

Continue to track a stale hardware asset shipment that is delayed if the reason for the delay is known.

Before you begin

Role required: inventory_user (read),inventory_admin, or asset_integration_admin

Procedure

1. Navigate to All > Hardware Asset Workspace > Asset operations.

2. From the Shipment list, select Shipments.

3. Select a shipment record that you want to track.

4. On the Shipment details form, select the Ignore stale check check box.

5. Select Save.

Result

• The Stale shipment check box on the Shipment details form is automatically cleared.
• The tracking number of this shipment is sent to the carrier for tracking and this shipment record won’t be marked as stale again.

Parent Topic:Stale shipments