Skip to content
Manage stockrooms › Use › Hardware Asset Management › IT Asset Management › Asset Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a stock rule

Create a stock rule to control what happens when the inventory of a particular asset in a particular stockroom reaches a specified threshold.

Before you begin

Role required: inventory_admin

Procedure

  1. Create a stock rule.
InterfaceAction
Core UI
  1. Navigate to All > Inventory > Stock > Stock Rules.
  2. Select New.
Hardware Asset Workspace
  1. Navigate to Asset operations > * > *Inventory.
  2. From the Inventory list, select Stock rules.
  3. Select New.
  1. On the form, fill in the fields.
FieldDescription
ModelProduct model to which the rule applies.
ThresholdQuantity that the stock must reach to trigger restocking. For example, enter a threshold of 10 for a laptop computer that should be restocked when inventory drops below 10 in the specified stockroom.Note: If a stock rule is created for a hardware or software model reaches the threshold limit, a notification is sent to the stockroom manager and a stock order request is automatically created.
Restocking option

Location where additional supplies should come from. If Procurement isn’t active, then restocking option is Stockroom only. Otherwise, select one of the following:

  • Stockroom: Creates a transfer order to obtain the asset from another stockroom.
  • Vendor: Sends an email to the stockroom manager to order from a vendor. In addition to the email notification, a purchase order and purchase order line item are created. Important: Once a transfer order, purchase order, or purchase order line item is created, it's important to act on it promptly. Any email notifications or reminders won't be sent for these actions.
ActiveOption for enabling the stock rule for restocking automatically.
StockroomCurrent physical location of the asset.
Order sizeMinimum order quantity for stockroom transfers or vendor purchases. ServiceNow calculates the smallest multiple of the order size needed to restock the item above the threshold. For example, there are 3 laptops in stock with a threshold of 10 and the Stockroom option selected. If the order size is set to 4, the system creates a transfer order for 8 laptops to exceed the threshold and satisfy the rule (3 in stock + 8 ordered = 11). When restocking from a vendor, ServiceNow sends an email to the stockroom manager showing the total number of items to order, as multiples of the order size.
  1. Select Submit or Save.

Result

  • The stock rule that you created appears in the Stock rules tab.
  • If the restocking option was set to Vendor, the Stock orders tab will be displayed. All the stock orders that are created using this stock rule are listed under the Stock orders tab.

  • If the restocking option was set to Stockroom, the Transfer orders tab will be displayed. All the transfers orders created using this stock rule are listed under the Transfer orders tab.

    Note: For stock orders created through the restocking by a vendor, the stock order tab shows all stock orders generated by that stock rule. But for transfer orders, the tab only displays transfer orders after the upgrade.

Parent Topic:Manage stockrooms

Related topics

Stock rules