Receive the shipped asset
Once the shipment of the asset is complete, confirm the receipt of the asset by using the Receive task.
Before you begin
Role required: sn_daas_ham.daas_asset_manager or inventory_user
- Install the Hardware Asset Management for DaaS application from ServiceNow Store.
- Install the Hardware Asset Management application from ServiceNow Store.
Procedure
Navigate to Workspaces > Hardware Asset Workspace.
Select the DaaS provider view.
Select the Inbound asset orders tab.
Select an inbound asset order number.
Select the Inbound asset order lines tab.
Select an inbound asset order line number.
Select the Asset tasks tab.
Select the asset task number with the Task type as Receive task.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Number | Unique number for the Receive task. |
| Asset order line | The inbound asset order line number associated with this task. |
| Due date | Estimated date of completing this task. |
| Asset | The asset that is selected in the Asset selection task. For more information, see Select an asset. |
| Asset received | Option to confirm the receipt of the asset.Values:
|
| Task name | Name of the current task.This field is automatically set to `Receive confirmation`. |
| State | Status of the Receive task.This field is automatically set to `Open`. |
| Assignment group | The assignment group for the individual who is responsible for working on the Receive confirmation task. |
| Assigned to | The individual responsible for working on the Receive task. |
| Short description | Brief description of the task. |
| Description | Detailed description of the task. |
| Work notes \(Private\) | Notes about the task that are visible to all users within your organization. |
- Select Close Task.
Result
- The State field of the Receive task is set to Closed Complete.
- The Stage field of the Inbound asset order line is set to Completed.
- The State field of the Inbound asset order is set to Closed Complete.