Exploring Hardware Asset Management
Learn more about Hardware Asset Management by reviewing the benefits that it can provide for different users in your organization.
Hardware Asset Management overview
Hardware Asset Management enables you to track and manage the end-to-end life-cycle of all your organizational assets such as hardware and consumables. You can simplify every stage of the asset life-cycle with prescriptive workflows and tasks. Asset tagging, assigning ownership, and location tracking of the asset mitigate the risk of asset loss. Hardware Asset Management can also identify unapproved hardware assets and ensure compliance with established policies and regulations of your organization.
Hardware Asset Management benefits
| Benefit | Feature | Users |
|---|---|---|
| Manage your asset life-cycle and keep the asset records accurate and up-to-date through an intuitive, centralized, and single-pane view of the hardware asset estate that directs you to critical Hardware Asset Management priorities and activities. | Hardware Asset Workspace | Executives/Application owners/Asset managers/Inventory users |
| Leverage mobile devices to receive assets into stockrooms and conduct on-site audits for accurate inventory checks. | Mobile asset scanning | Asset managers/Asset administrators/Inventory administrators |
| Streamline your asset life-cycle with pre-built and guided workflows of Hardware Asset Management. | Asset life-cycle automation | Asset managers/Asset administrators |
| Automate Return Merchandise Automation (RMA) processes for assets to be returned, replaced, or repaired. | Return Merchandise Authorization | Asset managers/Inventory administrators |
| Manage a complex group of assets as a single parent record. | Asset bundles | Asset managers/Asset administrators |
| Automate the process of reclaiming assets assigned to a departing employee. | Asset reclamation | Employees/Asset managers/Inventory administrators |
| Manage asset donation to charity organizations with workflow. | Asset donation | Employees/Asset managers/Inventory managers |
| Operate stockrooms with greater precision by linking assets to pallets and tracking assets at the aisle and space level. | Pallets for inventory | Asset managers/Inventory administrators |
| Handle all loaner asset requests and make sure of the timely preparation and deployment of loaner assets. | Loaner assets | Employees/Inventory administrators |
| Automate the ordering, asset tagging, and delivery of your employees' hardware asset refresh requests. | Zero Touch Refresh | Employees/Asset managers/Inventory administrators |
| Track shipments by creating connections to carriers via APIs. | Shipment carrier integration | Administrators/Asset managers/ Inventory administrators |
| Automate and create hardware asset records before they are received. | Advanced Shipment Notification (ASN) | Administrators |
| Request hardware products to be used in the organization, onboard the product, and define the TRM life-cycle phases. | Manage onboarding of hardware products using Application Portfolio Management | Enterprise architects/Application owners |
| Get defective hardware assets in a stockroom repaired quickly using the Repair flow. | Repair flow | Asset managers |
| Locate and pick the assets in your stockroom efficiently by using the ServiceNow Mobile Agent application. | Inventory picking for Hardware Asset Management | Inventory users |
| Track asset movement from the receiving bay of the inventory to the designated space within the stockroom using the Asset put away task. | Managing inventory by putting away assets in the stockroom drop-off location | Inventory users |
| Enable hardware asset requests to be fulfilled with minimal intervention. | Zero Touch request flow | Employees/ External providers/ Catalog administrators |
| Perform remote asset audits for the required hardware assets irrespective of their locations by using Asset Attestation. | Asset Attestation | Asset managers/ Inventory users/ Employees |
| Receive hardware and consumable assets at stockrooms from any workflow at a centralized location | Receiving hardware and consumable assets at stockrooms | Asset managers/ Inventory users |
| Assess how effectively and efficiently assets fulfill their intended functions within your organization using the Asset performance reports. | Asset performance reports | Asset managers |
| Track and manage stockrooms efficiently by evaluating the inventory reports. | Inventory reports | Inventory users |
Using Guided Setup to implement Hardware Asset Management
Hardware Asset Management Guided Setup provides a sequence of tasks that help you configure Hardware Asset Management on your ServiceNow instance. To open Hardware Asset Management guided setup, navigate to App > Guided Setup. For more information about using the Guided Setup interface, see Using guided setup.