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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure replacement models for a refresh model

Configure replacement models for a hardware asset model that is refreshed. When configured, employees can select replacement models for their hardware assets on the Zero Touch Refresh form.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Hardware Asset Workspace > Asset operations.

  2. In the Zero touch refresh list, select Refresh models.

  3. Create the refresh model.

    1. On the Refresh models page, select New.

    2. On the form, fill in the fields.

FieldDescription
ModelModel that is being refreshed.
LocationLocation for which the replacement models are valid.Note: Configuring replacement models for a country is the most efficient setup. However, you can configure replacement models for more specific locations such as state or city.
ActiveOption that indicates whether the replacement rule is active.
3.  Select **Save**.
  1. Add replacement models for the refresh model.

    1. In the Replacement models tab, select Add.

    2. In the Replacement Model dialog box, select the models that you want to add as replacement for the refresh asset model and select Add.

    3. Select Save.

Result

The refresh model with the assigned replacement models is included in the Refresh models list.

Parent Topic:Manage refresh of assets using Zero Touch Refresh

Related topics

Request a hardware asset refresh through Zero Touch Refresh

Fulfill a Zero Touch Refresh Fulfillment Request

Process a Zero Touch Refresh request

Acknowledge receipt of an asset on a mobile device

Acknowledge receipt of an asset through the Core UI