Create a disposal order

Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.

Before you begin

Role required: asset

Note: Install the Hardware Asset Management application from the ServiceNow Store.

About this task

To add the consumables to a disposal order, select Mark for disposal. This will set the Planned for disposal field to true. For more details, see Dispose of consumable assets.

Use the Workflow Studio application to create the Hardware Asset Disposal flow to take you through the entire hardware disposal order process.

The hardware disposal order goes through various stages before it’s completed. Each stage is associated with a hardware disposal task. To move through the various stages, close each task until you reach the last stage. After you complete the last task, the hardware disposal order is complete. For more information about the hardware disposal order stages, see Hardware disposal order stages.

You can cancel a disposal order until it reaches the transit stage in the workflow. After your disposal order is in the confirmation stage, you can't cancel that order. You can cancel a task that is in a draft, scheduling, or transit stage by selecting Closed Incomplete from the State list and closing the task.

Starting with Hardware Asset Management 15.0.0 version, the asset resale option is integrated at the final stage of the disposal workflow that is the Documentation stage. When the Disposal order task is in the Documentation stage, you can choose either to dispose of or to resell the assets. For more information about asset resale, see Resale hardware assets.

Procedure

Navigate to All > Hardware Asset Workspace > Inventory view.

Interface	Action
Core UI	Navigate to All > Inventory > Create Disposal Order.
Hardware Asset Workspace	Navigate to All > Hardware Asset Workspace > Inventory view. Select the Disposal orders tab. Select New.

On the form, fill in the fields.

Field	Description
Number	Reference number of the disposal order.
Stockroom	Stockroom where the asset is disposed from.
Vendor	Vendor that you want to dispose the asset to.
Location	Location of the stockroom where the asset gets disposed from. The location automatically appears after you select a stockroom. If you change the location and no location is associated with the selected stockroom, the stockroom field becomes empty. In this scenario, you can select a stockroom from the stockroom list for a specified location.
Assigned to	Person responsible for disposing of the asset.

Select Save.

The disposal order is created and the hardware asset disposal workflow is triggered.

In the Pickup details section of the Hardware Disposal Order Pickup Details form, fill in the fields.

Field	Description
Scheduled date	Date when you want to dispose of the asset.
Pickup contact name	Name of the person from the vendor who will pick up the asset to dispose of.
Pickup details	Details of the pickup.
Additional info	Any message if you want to add.

Select the Planned Assets tab.
Select Add.
From the list of available assets, select the assets that you want to dispose of.

The assets that you selected are shown in the Planned Assets tab. Also, the Verify Asset task is created as a hardware disposal task.
Select the Verify Asset task.
Select the asset that you want to verify and select Verify.

You can't select an excluded asset. For more information, see Hardware Asset Management license exclusion.

The state of the asset changes to retired and the substate changes to pending disposal. The Scheduled Pickup task is created as a hardware disposal task.
Update the Schedule Details section with the details of the Vendor, Vendor order ID, Scheduled date, and Pickup contact name and select Close task.

The Asset Departure task is created as a hardware disposal task.
In the Schedule Details section of the Asset Departure task, specify the details in the Shipped to, Shipping carrier, and Tracking number fields.
Select Save.
In the Asset Departure task, select the Planned Assets tab.
Select the assets that you want to depart and select Depart.

Note: Planned assets that aren't departed are canceled automatically.

The state of the asset changes to in transit and the substate changes to pending disposal. The Vendor confirmation task is created as a hardware disposal task.
Select the Vendor confirmation task and then select Close task.

The stage changes to documentation. The Disposal Documentation task is created as a hardware disposal task.
Select the Disposal Documentation task and do the following:
1. Select the Attach File icon to attach disposal documentation for the planned assets.
2. In the Certificate of disposal list, select Yes.
  
  You must attach disposal documentation to the order and set the field to Yes to close the Disposal order to Completed.
Select Close Task.
- All the hardware disposal tasks are complete and the hardware disposal order stage changes to completed.
- The Disposal date field in the Disposal section of the asset form is populated.
- For any maintenance contracts that are associated with the disposed asset, the Date removed field in the Contracts tab is populated and the disposed asset is no longer part of the contract.
- Any entitlements that are associated with the disposed asset are also removed.
Resale hardware assets
Enhance asset management by reselling eligible retired hardware assets instead of disposing of them.
Perform bulk update of resale value for the assets
Update the resale values for assets planned for disposal, and indicate that you want to resell them instead of disposing of them, to streamline the asset resale process.