Skip to content
Fulfill repair orders manually › Repair order fulfillment in the Hardware Asset Workspace › Manage asset repair in stockrooms › Use › Hardware Asset Management › IT Asset Management › Asset Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Cancel a repair order line in the Hardware Asset Workspace

Cancel a repair order line that no longer needs to be fulfilled.

Before you begin

Role required: asset

About this task

You can only cancel a repair order line that is not in the Completed stage.

Procedure

  1. Navigate to Workspaces > Hardware Asset Workspace > Inventory.

  2. Select the Repair orders tab.

  3. Select a repair order that's in the Draft or In Progress stage.

  4. Select the Repair order lines tab.

  5. Select the repair order line that you want to cancel.

  6. Select Cancel.

Result

  • The stage of the repair order line changes to Cancelled and the state changes to Closed Incomplete.
  • The state of the associated repair asset tasks that were open changes to Closed Incomplete.
  • The stage of the repair order changes to Cancelled only if there aren't any other repair order lines that are in the Troubleshoot, Repair, Evaluate, or Completed stage.

Parent Topic:Fulfill repair orders in the Hardware Asset Workspace

Related topics

View open repair orders for your stockroom in the Hardware Asset Workspace

Troubleshoot assets requested for repair in the Hardware Asset Workspace

Complete the repair asset task in the Hardware Asset Workspace

Evaluate the repaired asset in the Hardware Asset Workspace

Bulk close asset repair tasks in the Hardware Asset Workspace

Cancel a repair order in the Hardware Asset Workspace