Completing an RMA response order › Managing RMA response orders for defective DaaS assets › Enterprise Asset Management for Providers › Industry-specific EAM solutions › Enterprise Asset Management › Asset Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Complete the Repair asset task for a defective Device as a Service DaaS asset

Complete the Repair asset task for a defective DaaS asset by repairing the asset either on-site or off-site.

Before you begin

Before you can begin the Repair asset task, you must complete the preceding Evaluate RMA asset task by evaluating the asset and indicating that it is repairable. For detailed instructions, see Complete the Evaluate RMA asset task for a defective Device as a Service DaaS asset.

Role required: sn_eam_provider.provider_asset_technician

Procedure

From the Enterprise Asset Workspace, open the Asset operations view.
Open the Asset tasks list.

Navigation option

Procedure

Provider RMA response order

From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order.
From the list of available RMA response orders, select the order that you want to complete.
On the RMA response order record, select the RMA response order lines tab.
From the list of available RMA response order lines, select the order line that you want to repair the asset for.

Note: You must select an order line that you have already completed the Evaluate RMA asset task for.

On the RMA response order line record, select the Asset tasks tab.

Provider RMA response order line

From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order line.
From the list of available RMA response order lines, select the order line that you want to repair the asset for.

Note: You must select an order line that you have already completed the Evaluate RMA asset task for.

On the RMA response order line record, select the Asset tasks tab.

Provider asset tasks

From the navigation menu of the Asset operations view, navigate to Provider > Provider asset tasks.

From the list of available tasks, select the task number for the Repair asset task that you want to complete.
On the Details tab of the Repair asset task, fill in the fields.

Field	Description
Assignment group	Group that the task is assigned to.
Repair result	Result of the repair. Select one of the following options:- Repaired: The asset was repaired. - Unrepairable: The asset is unrepairable and must be replaced.
Issue identified	Reason that the asset is unrepairable. Fill in this field only if you set the Repair result field to Unrepairable.
Work notes	Notes about the task that are visible to all users within your organization.

Select Close Task.

Note: If you want to save your progress and close the task at a later time, select Save instead. You can return to the task at any time.

Result

The Repair asset task closes with an updated state of Closed Complete.
If you set the Repair result field to Repaired, a corresponding Evaluate asset task is automatically generated.
If you set the Repair result field to Unrepairable, a corresponding Ship task is automatically generated.

What to do next

If you set the Repair result field to Repaired, complete the corresponding Evaluate asset task by evaluating the repaired asset and determining if it can be redeployed. For detailed instructions, see Complete the Evaluate asset task for a defective Device as a Service DaaS asset.
If you set the Repair result field to Unrepairable, complete the corresponding Ship task by having the customer ship the asset to you for replacement. For detailed instructions, see Complete the Ship task for a defective Device as a Service DaaS asset.

Parent Topic:Completing a Return Merchandise Authorization (RMA) response order for defective Device as a Service (DaaS) assets