Complete the Receive asset task for a defective Device as a Service DaaS asset
After a customer ships a defective DaaS asset to you for repair or replacement, or after you ship a repaired DaaS asset back to a customer, complete the Receive asset task by verifying that the asset was received successfully.
Before you begin
Before you can begin the Receive asset task, you must complete the preceding Ship task by having the customer ship the asset to you or by shipping the asset back to the customer. For detailed instructions, see Complete the Ship task for a defective Device as a Service DaaS asset.
Role required: sn_eam_provider.provider_asset_technician
Procedure
From the Enterprise Asset Workspace, open the Asset operations view.
Open the Asset tasks list.
| Navigation option | Procedure |
|---|---|
| Provider RMA response order |
Note: You must select an order line that you have already completed the Ship task for.
|
| Provider RMA response order line |
Note: You must select an order line that you have already completed the Ship task for.
|
| Provider asset tasks | From the navigation menu of the Asset operations view, navigate to Provider > Provider asset tasks. |
From the list of available tasks, select the task number for the Receive asset task that you want to complete.
On the Details tab of the Receive asset task, fill in the fields.
| Field | Description |
|---|---|
| Due date | Date and time at which you must complete the task.Note: This field is editable only if you are verifying that a customer received the asset. |
| Asset | Asset that was shipped. |
| Asset received | Option that indicates if the asset was received. Select either Yes or No. |
| Assignment group | Group that the task is assigned to. |
| Assigned to | User who the task is assigned to.Note: This field is editable only if you are verifying that a customer received the asset. |
| Tracking number | Tracking number that you can use to track the status and location of the asset shipment. |
| Stockroom | Stockroom that the asset was added to. |
| Short description | Brief description of the task. |
| Description | Detailed description of the task. |
| Work notes | Notes about the task that are visible to all users within your organization. |
Select Close Task.
Note: If you want to save your progress and close the task at a later time, select Save instead. You can return to the task at any time.
Result
- The Receive asset task closes with an updated state of Closed Complete.
- If you successfully received a defective DaaS asset from a customer for an on-site replacement, the RMA response order line moves to the Completed stage. A corresponding inbound asset order is automatically created.
- If you successfully received a defective DaaS asset from a customer for an off-site repair or replacement, a corresponding Evaluate RMA asset task is automatically generated.
- If a customer successfully received a DaaS asset that you repaired, the RMA response order line moves to the Completed stage.
What to do next
- If you successfully received a defective DaaS asset from a customer for an on-site replacement, complete the corresponding inbound asset order to provide the customer with a new asset. For detailed instructions, see Completing an inbound asset order for requested Device as a Service (DaaS) assets.
- If you successfully received a defective DaaS asset from a customer for an off-site repair or replacement, complete the corresponding Evaluate RMA asset task by evaluating the asset and determining whether you want to repair or replace it. For detailed instructions, see Complete the Evaluate RMA asset task for a defective Device as a Service DaaS asset.
Parent Topic:Completing a Return Merchandise Authorization (RMA) response order for defective Device as a Service (DaaS) assets