Skip to content
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create pallet assets in the Enterprise Asset Workspace

Create pallet assets to track and manage the pallets that can transport and store your enterprise, hardware, base, bundle, and consumable assets.

Before you begin

Role required: sn_eam.enterprise_asset_manager or sn_eam.enterprise_asset_technician

Procedure

  1. From the Enterprise Asset Workspace, open the Enterprise asset estate view.

  2. On the All assets tab, select New pallet asset.

  3. On the form, fill in the fields.

FieldDescription
Pallet Details
VendorVendor that the pallet was purchased from. If the pallet was automatically created from a procurement purchase order, the Vendor field is automatically set to the same vendor that was specified on the purchase order.
ModelPallet model that the pallet is associated with.
Asset tagAlphanumeric value that your organization assigns to the pallet for tracking purposes.
State

Current state of the pallet.

This field is automatically set to In stock. However, you can also set this field to one of the following options:

  • In transit
  • Retired
  • Missing
StockroomStockroom that the pallet is located in.
Aisle and spaceStockroom aisle and space that the pallet is located in.
ParentParent asset of the pallet.
CommentsMessage that you want to apply to the pallet.
Pallet typeType of pallet. Select one of the following options:- Pallet - Bin - Box - Container - Other
SubstateCurrent substate of the pallet, such as Available or Reserved. The options that are available in the Substate field change based the option that you select in the State field.
Reserved forUser who the pallet is reserved for.
Location

Physical location of the pallet.Note:

If you set the location to a specific place and then set the sn_itam_common.sn_enable_indoormap_for_assets system parameter to true on your ServiceNow instance, the pallet asset record, which is generated after you fill in all fields and save this form, includes an interactive map that shows the real-time location of the asset.

This map is still included in the pallet asset record when you open the record from an associated work order task or stockroom record.

The map does not display by default. To display the map, select the Location map icon

Image omitted: asset-indoor-location-icon.png
on the sidebar of the pallet asset record.</p></td></tr><tr><td colspan="2">
Disposal
Disposal vendorVendor that is assigned to carry out the disposal order for the pallet.
Vendor disposal order IDID number that is assigned to the disposal order by the disposal vendor.
Disposal dateDate on which the disposal order is completed.
Resold valueEstimated price that the pallet can be resold for.
Scheduled retirementDate on which you want to retire the pallet.
Retired dateActual date on which you retired the pallet.
BeneficiaryOrganization that receives the pallet after it is retired.
Resale priceValue of the pallet when it is retired.
Activities
Work notesWork notes related to the pallet.
  1. Select Save.

  2. Add assets to a pallet in the Enterprise Asset Workspace
    Add enterprise, hardware, base, bundle, or consumable assets to a pallet so that you can track and manage them as a group.

  3. Remove assets from a pallet in the Enterprise Asset Workspace
    Remove any enterprise, hardware, base, bundle, or consumable assets that you no longer want to track and manage as part of a pallet.
  4. Using pallet assets to manage your asset inventory in the Enterprise Asset Workspace
    You can manage your asset inventory by using pallets and the assets contained within those pallets in your transfer orders, disposal orders, resale orders, and various consumption workflows.

Parent Topic:Create and manage enterprise assets